The Experience Gap

Mapping the critical human moments that shape trust and engagement in clinical trials, alongside practical guidance for sponsors and sites to support and elevate participant experience.

Discovery

Building initial trial awareness and trust

First human contact

Initial impressions matter

Consent and onboarding

Ensuring participants are truly informed

Early engagement

Establishing a working partnership with participants

Mid-study sustainment

Understanding the ups and downs

Study completion and beyond

Engagement shouldn't end with the study